FAQs

What currency are the prices I see on the site?
All prices are in USD.

I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 3-5 days for your order to ship out, average shipping times are 5-7 days.
Tracking numbers will be updated after your order has been shipped. If you don't have a tracking number after 5 business please email us at hello.samarascents@gmail.com.

I have entered an incorrect address what do I do now?
If you have misspelled or auto filled in a incorrect address, simply reply to your order confirmation email with the correction. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.


I have a question that wasn't answered, can you please help?
Absolutely! Please send us an email to hello.samarascents@gmail.com and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.